Terms of service
TERMS OF SERVICE — AVAS STUDIO
ABN 55 810 397 690
Last updated: June 2026
Overview
This website is operated by Avas Studio (ABN 55 810 397 690) ("we", "us", "our").
AVAS Studio is the exclusive Australian retailer of Avarca Pons sandals — handcrafted footwear made by three generations of shoemakers in Ciutadella, Menorca, since 1945. Every pair we sell is made by hand in Menorca, using premium materials and following the standards of the "Avarca de Menorca" protected designation of origin — a guarantee of quality and authenticity that has defined the craft for decades.
We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including those additional policies referenced herein. These Terms apply to all users of the site, including browsers, customers and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the website or use any services.
We reserve the right to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform through which we sell our products.
Section 1 — Online Store Terms
By using this website, you agree to comply with these Terms and all applicable Australian laws.
You must not transmit any malicious code, software or content that could damage, disrupt or compromise the security of this website or any related system.
A breach of any of these Terms will result in immediate termination of your access to our Services.
Section 2 — General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.
Section 3 — Accuracy of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.
We reserve the right to modify the contents of this site at any time. We have no obligation to update any information on our site unless required by law.
Section 4 — Products
Authenticity. All sandals sold through AVAS Studio are authentic Avarca Pons sandals, handmade by artisans in Ciutadella, Menorca, Spain since 1945. Avarca Pons is an authorised member of the "Avarca de Menorca" quality guarantee mark (marca de garantía), a certification issued by the Consell Insular de Menorca (Menorca Island Council) that verifies both the quality of materials and craftsmanship, and confirms the sandal's geographic origin. For more information, visit avarcademenorca.org.
Colour accuracy. We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your device's display will accurately reflect the exact colour on delivery. Variations in colour, grain and texture are inherent characteristics of natural leather and are not considered faults.
Sizing. All sandals are sized in European (EURO) sizes. Australian sizing is provided as a guide only. We strongly recommend consulting our Sizing Guide before purchasing. If you have any queries about sizing, please contact us prior to placing an order.
Material sensitivity. Avas Studio cannot accept responsibility for individual allergies or sensitivities to any materials used in the manufacture of the sandals. For full material information, please contact us before purchasing.
Availability. Products may be available in limited quantities. We reserve the right to limit quantities, discontinue any product, or restrict sales by region or jurisdiction at any time.
Section 5 — Prices and Payment
All prices are displayed in Australian Dollars (AUD) and include GST where applicable.
Prices are subject to change without notice. We reserve the right to correct any pricing errors and to cancel or refuse orders where pricing has been mis-published.
We accept payment through Shopify's secure payment gateway, including major credit cards. Full payment must be received before your order is dispatched.
Section 6 — Orders and Billing
We reserve the right to refuse any order placed with us. We may limit or cancel quantities per person, per household or per order, including orders using the same customer account, credit card, or billing/shipping address.
If we make a change to or cancel an order, we will attempt to notify you using the contact details provided at the time of purchase.
You agree to provide current, complete and accurate purchase and account information for all purchases. You agree to promptly update your account information, including email address and payment details, so we can complete transactions and contact you as needed.
Once an order has been placed, we are generally unable to make changes to it. However, if you need to amend your order, please contact us as soon as possible and we will do our best to accommodate your request before dispatch.
Section 7 — Shipping and Delivery
We aim to dispatch orders within 3–5 business days of receipt. We do not dispatch orders on weekends or public holidays.
Estimated delivery timeframes are provided as a guide only and are not guaranteed. Avas Studio is not liable for delays caused by Australia Post, customs authorities or circumstances outside our control.
Duties and taxes. Our shipping costs do not include any import duties, taxes or customs fees that may apply in the destination country (relevant for international orders). The customer is responsible for any such charges. We are required by Australian export regulations to declare the accurate value of all items.
Section 8 — Australian Consumer Law — Your Statutory Rights
Nothing in these Terms limits, excludes or modifies any statutory rights you have under the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth), including the statutory consumer guarantees.
Under the ACL, our goods come with statutory guarantees that they will be:
- Of acceptable quality (safe, durable, free from defects, acceptable in appearance and fit for purpose);
- Fit for any specific purpose you make known to us before purchase;
- Matching the description provided on our website.
Where a product fails to meet a consumer guarantee, you are entitled to a remedy. The type of remedy (repair, replacement or refund) depends on whether the failure is major or minor:
- Major failure: You may choose a refund or replacement.
- Minor failure: We may choose to repair, replace or provide a refund.
You are not entitled to a remedy under the ACL for damage caused by misuse, abnormal use, or failure to follow care instructions.
Our Refund and Returns Policy sets out our processes, but does not limit your rights under the ACL.
Section 9 — Returns and Refunds
Please refer to our separate Returns & Refunds Policy for full details. Your rights under the ACL apply in all cases regardless of our policy.
Section 10 — Limitation of Liability
To the maximum extent permitted by law (and subject always to the consumer guarantees and other protections under the ACL which cannot be excluded):
- Avas Studio is not liable for any indirect, incidental, special or consequential loss or damage arising from your use of our website or products;
- Our liability for any claim related to a product or service is limited to the price paid for that product or service.
We do not guarantee that the website will be available at all times, or that it will be free from errors or interruptions.
Section 11 — Intellectual Property
All content on this website, including but not limited to text, images, logos, brand names and product descriptions, is the property of Avas Studio or its licensors and is protected by Australian and international intellectual property laws.
You may not reproduce, duplicate, copy, sell, resell or exploit any content from this website without express written permission from us.
Section 12 — Personal Information and Privacy
Your submission of personal information through the website is governed by our Privacy Policy, which is incorporated into and forms part of these Terms. Our Privacy Policy complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Notifiable Data Breaches (NDB) scheme.
Section 13 — Third-Party Links and Tools
Our website may contain links to third-party websites. We are not responsible for the content, accuracy or practices of those websites. We are not liable for any harm or damages arising from your use of or reliance on third-party websites or tools.
We may provide access to optional third-party tools (for example, payment platforms) on an "as is" basis, without any endorsement or warranty.
Section 14 — Prohibited Uses
You are prohibited from using this site or its content for any unlawful purpose, to infringe intellectual property rights, to harass or discriminate against any person, to transmit malicious code, or to engage in any conduct that interferes with the security or operation of the website.
Section 15 — User Submissions
If you submit content to us (reviews, feedback, contest entries, etc.), you grant us a non-exclusive, royalty-free licence to use, edit, publish, distribute and translate that content in any medium. We are under no obligation to maintain, compensate for, or respond to any submissions.
You warrant that your submissions are accurate, do not infringe any third-party rights, and do not contain unlawful, abusive or defamatory material.
Section 16 — Errors and Omissions
Our website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges or availability. We reserve the right to correct any such errors and cancel orders where information was materially inaccurate, with notice to you.
Section 17 — Severability
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be severed from these Terms without affecting the validity or enforceability of the remaining provisions.
Section 18 — Termination
We may terminate your access to the Service at any time, without notice, if you breach these Terms. Obligations incurred prior to termination remain in force.
Section 19 — Entire Agreement
These Terms, together with our Privacy Policy and Returns Policy, constitute the entire agreement between you and Avas Studio with respect to the use of this website and supersede any prior agreements.
Section 20 — Governing Law
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the federal courts of Australia.
Section 21 — Changes to These Terms
We may update these Terms at any time by posting the revised version to this page. The date of the most recent update will be shown at the top of this page. Your continued use of the website following any changes constitutes acceptance of those changes.
Section 22 — Contact Us
Avas Studio
ABN 55 810 397 690
Sydney, NSW, Australia
Email: hello@avas.au