Privacy policy

AVAS STUDIO — PRIVACY POLICY

Last updated: June 2026

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INTRODUCTION

AVAS Studio (ABN 55 810 397 690) ("we", "us", "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

We review this policy on an ongoing basis and may update it from time to time. The current version will always be published on our website. Please check this page regularly.

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1. WHAT PERSONAL INFORMATION DO WE COLLECT?

We only collect personal information that is reasonably necessary for our business functions. This includes:

a) Information you provide to us directly:

- Full name

- Delivery and billing address

- Email address

- Phone number (where provided)

- Payment method choice (payment details are handled directly by our payment processor — we do not store credit card data)

- Any information you voluntarily provide via contact forms, enquiries, or correspondence

We also collect certain technical and usage data automatically when you visit our website, such as your IP address, browser information, and browsing behaviour on our site. This data is collected through cookies and similar technologies and is used to improve your experience. It is not linked to your personal identity.

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2. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect your personal information when you:

- Make a purchase through our website

- Create an account with us

- Subscribe to our mailing list or newsletter

- Contact us with an enquiry or complaint

- Interact with us on social media

- Enter a competition or promotion

We collect information only by lawful and fair means, and not in an unreasonably intrusive way.

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3. WHY DO WE COLLECT AND USE YOUR PERSONAL INFORMATION?

We use your personal information only for the purposes for which it was collected and for directly related purposes, including to:

- Process and fulfil your orders (including shipping and delivery)

- Communicate with you about your orders, returns, or enquiries

- Verify payment and prevent fraud

- Send you marketing communications where you have opted in to receive them (e.g. new arrivals, promotions, seasonal updates)

- Improve our website and customer experience through analytics

- Comply with our legal obligations under Australian law

We will not use your personal information for any secondary purpose without first obtaining your consent, or unless required or authorised by law.

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4. CONSENT AND MARKETING

When you provide your personal information to place an order, we collect it for the purpose of fulfilling that transaction. We take your implied consent for transaction-related communications.

For marketing purposes (e.g. newsletters, promotional emails), we will ask for your express consent. You may withdraw this consent at any time by:

- Clicking the "unsubscribe" link included in every marketing email we send

- Contacting us directly at hello@avasstudio.com.au

Withdrawing consent for marketing will not affect the processing of any existing orders.

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5. DISCLOSURE OF YOUR PERSONAL INFORMATION

We respect your privacy and will not sell, rent, or trade your personal information to any third party.

We share your personal information only with trusted third-party service providers where necessary to operate our business and fulfil your orders. These include our e-commerce platform provider, payment processors, shipping and fulfilment partners, email marketing platforms, and social media and advertising platforms. Payment card information is encrypted and handled in accordance with PCI-DSS standards — we do not store your credit card details. Where you have opted in to marketing, your contact details may be shared with our email platform solely for that purpose. Where we share data with advertising or social media platforms for analytics or audience targeting, we do so only on the basis of your prior consent and limit sharing to what is strictly necessary for that purpose. We do not rely on third-party platform settings as a substitute for obtaining your consent directly.

We share your information with third-party providers only to the extent necessary for them to deliver services on our behalf.

We may also disclose your personal information:

- Where required or authorised by Australian law or a court order

- To protect the rights, property, or safety of AVAS Studio, our customers, or others

- In the event that our business is sold or merged, in which case your information may be transferred to the new owners solely for the continuation of services

Some third-party providers may be located overseas. Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure they handle it in a manner consistent with the Australian Privacy Principles.

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6. SECURITY OF YOUR PERSONAL INFORMATION

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website operates through an industry-standard e-commerce platform that employs appropriate technical safeguards for data storage and transmission, and all payment processing is handled in accordance with PCI-DSS standards. No method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we will notify affected individuals in the event of a data breach where required under the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth).

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7. COOKIES

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies may store session information, cart contents, and visit data.

You may disable cookies through your browser settings. Please note that doing so may affect the functionality of certain parts of our website.

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8. RETENTION OF YOUR PERSONAL INFORMATION

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. This includes retaining transaction records for a minimum of seven (7) years in accordance with Australian taxation law. Technical and browsing data collected automatically (such as IP addresses and cookie data) is retained only for as long as necessary to fulfil its original purpose and is not kept beyond a reasonable operational period.

When your personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

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9. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or social media platforms. Once you leave our website, this Privacy Policy no longer applies.

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10. YOUR RIGHTS — ACCESS, CORRECTION AND COMPLAINTS

Under the Australian Privacy Act 1988 (Cth), you have the right to:

- Request access to the personal information we hold about you

- Request that we correct inaccurate, outdated, incomplete or misleading information

- Request deletion of your personal information, subject to our legal obligations

- Withdraw consent to marketing at any time

- Lodge a complaint if you believe your privacy rights have been breached

To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within a reasonable timeframe (generally within 30 days).

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

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11. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

AVAS Studio

Privacy Officer

Email: hello@avasstudio.com.au

ABN: 55 810 397 690

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12. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon publication on our website. Where changes are material, we will notify you by email or via a prominent notice on our website. We encourage you to review this policy regularly.

This Privacy Policy was last reviewed and updated in June 2026.

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