Shipping policy
SHIPPING POLICY
Where We Ship
We currently ship within Australia only. We are working on expanding to New Zealand and internationally. Sign up to our newsletter to be the first to know.
Processing Time
Orders are generally processed within 1–3 business days of payment confirmation. Occasionally, during peak periods, processing times may be slightly longer.
Shipping Options
We ship via Australia Post. At checkout, you can choose between:
- Standard Shipping — delivered to your door or local post office
- Express Shipping — prioritised delivery through the Australia Post Express network
Shipping rates are calculated automatically at checkout based on your location and order weight.
Delivery Timeframes
Estimated delivery times once dispatched:
| Metro | Regional | |
|---|---|---|
| Standard | 3–7 business days | 5–10 business days |
| Express | 1–3 business days | 2–5 business days |
These are estimates provided by Australia Post and are not guaranteed. Delays may occur during peak periods such as Christmas or public holidays.
Order Tracking
All orders include a tracking number sent to your email upon dispatch. You can track your order at auspost.com.au/track.
Incorrect Address
Please double check your delivery address before placing your order. AVAS is not responsible for orders delivered to an incorrect address provided at checkout.
Lost or Damaged Orders
If your order arrives damaged or is marked as delivered but cannot be found, please contact us at hola@avas.au within 7 days of the expected delivery date. We will work with Australia Post to resolve the issue as quickly as possible.
Contact
For any shipping enquiries, reach us at hola@avas.au