Return & Exchanges

Returns & exchanges

Not quite right? No worries. We’ll make it easy.

You have 30 days from delivery to ask for a return or a size exchange. Tell us what you need using the form at the end of this page and we'll email you the next steps.

How it works

  1. Send your requestFill in the form with your order number, your email and what you need: a return, an exchange or help with a damaged item.
  2. Get your instructionsWe'll email you to confirm the details. Once your return or exchange is confirmed, we will share with you a confirmation and a QR code.
  3. Send your pair backPack your avarcas in their original packaging. Take your parcel and the QR code to your nearest Australia Post office, and they'll take care of the rest.

What happens next

It depends on what you need.

Size exchange

  • One Free Size exchange per order, we will take care of the return and shipping cost for the exchange.
  • If the new size you need is in our range for that style but out of stock, we'll refund you in full to your original payment method and cover the return shipping.

Return

For returns, the shipping cost is the customer's responsibility. To make things easy, you can choose one of the following options:

  • Ship it yourself — Use any carrier of your choice. We strongly recommend using a tracked service, as AVAS is not responsible for items lost in transit.
  • Request an AVAS label — We can generate an Australia Post return label on your behalf. The cost of the label will be deducted from your refund at the time of processing.

Damaged or faulty item

  • Contact us within 7 days of delivery with your order number. We will request for details and a clear photo.
  • If the fault is confirmed, we will cover return shipping. Once received we will ship your new pair for free.
  • Natural variations in colour, texture, stitching, grain or finish are part of a handcrafted product, they are not faults.

Before you start

Conditions.

  • 30 days. Request your return or exchange within 30 days of delivery.
  • Unworn. Your pair must be in new condition, with tags and packaging intact and no marks, scuffs or odours. Try them on indoors first.
  • Proof of purchase. You need your order confirmation email.
  • Inspection. If a returned pair doesn't meet these conditions, we email you and can't refund it. We can send it back to you at your cost. Pairs not claimed within 14 days may be disposed of.
  • Shipment. All shipments for returns, exchanges and faulty items are sent by Standard shipping. Express shipping is not available for these shipments.


This page is a summary. Read the full Returns & Refunds Policy. Our policy applies in addition to your rights under the Australian Consumer Law and does not limit them.

Request a return or exchange